Frequently Asked Questions
Everything you need to know about your Lilac Blue shopping experience.
What is your shipping timeframe for domestic orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.
Which payment methods do you accept?
Lilac Blue accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Lilac Blue garments?
To ensure the longevity of your pieces, we recommend following the care label instructions inside each garment. Generally, most items benefit from a cold gentle wash and being laid flat to dry.